STORE POLICY

At Cylu, we take your privacy and safety seriously. As part of our commitment to transparency and ethical business practices, we want you to feel confident that your personal information is handled with the utmost care and respect. This policy explains how we collect, use, and protect your data, ensuring your shopping experience is safe and secure.

What Information We Collect

When you shop with us, we collect only the information necessary to process your order and enhance your experience. This includes:

• Personal Information: Name, email address, shipping and billing addresses, and phone number.

• Payment Information: Credit card details or other payment methods.

• Order Information: Product details, order number, and purchase history.

• Marketing Preferences: If you subscribe to our newsletter or opt-in for promotions, we collect information about your preferences.

We are committed to using only the information required for fulfilling your order, communicating with you about your purchase, and offering you the best customer service.

How We Use Your Information

We use the information you provide in the following ways:

• Order Processing: To fulfill your orders and manage returns, exchanges, or customer service inquiries.

• Personalized Service: To improve your shopping experience and send you relevant offers or updates based on your preferences.

• Communication: To keep you informed about your order status, shipping updates, and any issues related to your purchase.

• Sustainability Initiatives: If you subscribe to our newsletter, we may share updates on new sustainable products, promotions, or our brand’s sustainability efforts.

We never sell, rent, or trade your personal data to third parties.

We are committed to protecting your personal information with the highest level of security. To safeguard your data:

• Secure Payment Processing: We use encrypted payment gateways and follow industry-standard security protocols to ensure your payment information is always protected during transactions.

• Data Encryption: All sensitive personal information, such as payment details, is encrypted and securely stored.

• Third-Party Security: Our website is hosted on secure servers with advanced security measures to protect your data from unauthorized access.

• Limited Access: Only authorized personnel have access to your information, and they are trained to handle your data responsibly

Transparency and Ethical Practices

As a sustainable brand, we believe in transparency not just in our environmental practices, but also in how we handle your data. We’re committed to:

• Clear Communication: We will always inform you of any changes to our privacy policy. Any data we collect is for a clear and ethical purpose related to your experience with our brand.

• Eco-Friendly Practices: Just as we protect the environment, we take every step to ensure your personal data is safeguarded with the same level of care. Our approach to privacy is aligned with our commitment to creating a more responsible and sustainable world.

Data Retention and Deletion

We only retain your personal data for as long as necessary to fulfill your order and to comply with legal or regulatory requirements. If you would like us to delete your data or if you no longer wish to receive marketing materials from us, please contact our customer care team at cyluforme@gmail.com .

Your Trust is Our Priority

At Cylu, your privacy and safety are of paramount importance. We’re committed to providing a shopping experience that not only meets your ethical and sustainable values but also ensures your personal information is kept safe and secure. If you ever have any questions or concerns about our privacy policy or how we handle your data, please don’t hesitate to reach out to us.